At Durga Jewellers 24 Carat, we take pride in the quality and craftsmanship of our jewellery. Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
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You can request a return within 7 days of receiving your order.
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To be eligible for a return, the item must be unused, in its original condition, and in the original packaging, with all tags, certificates, and receipts intact.
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Customized, personalized, engraved, or special order items are non-returnable unless they arrive damaged or defective.
Refunds
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Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
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If approved, your refund will be processed within 7–10 business days through the original method of payment.
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Please note that shipping charges (if any) are non-refundable.
Exchanges
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We only replace items if they are defective, damaged, or incorrectly delivered.
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If you need to exchange it for the same item, contact us at Sonichandreshjalora@gmail.com or call us at +91-9828503900.
Return Shipping
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Customers are responsible for paying return shipping costs unless the item was defective, damaged, or incorrectly shipped.
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We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Important Notes
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Minor variations in color, texture, or handmade finish are not considered defects.
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Any item returned without prior communication may not be accepted.
How to Initiate a Return or Refund
To initiate a return or refund, please contact our Customer Care Team at:
Email: Sonichandreshjalora@gmail.com
Phone: +91-9828503900
Hours: 8 Hours
Please include your order number, item details, and reason for return in your request.